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Generate Support File

Generate a tech support (AlteryxSupport.zip) file that contains information that helps our team troubleshoot your issue properly. You can upload this file when you submit your support case.

Note

Please review the contents of the support file and remove any information that you don’t want to include before you send it to our team.

The Support File includes this information:

  • System Information

  • Environment Variables

  • Designer System Information

  • ODBC Drivers and Versions

  • Internet Option Settings

  • Alteryx.config File

  • Connector Versions

  • Windows Event Logs

  • Engine Logs

  • MongoDB Logs

  • Jupyter Server Logs

Generate Support File from Designer

To generate a support file...

  1. In Designer, go to Help > Generate Support File.

  2. Next, choose the location where you want to save the file.

The file can take about a minute to compile. While the file is compiling, there is a mouse busy indicator, and the Designer header might display a not responding message. This is expected behavior.

Once the file is ready, make sure to review the contents of the support file and remove any information that you don’t want to include before you send the file to our team.

Generate Support File with Command Line

You can also generate the support file via the command line. Use this command:

AlteryxGui.exe /supportfile <path> where <path> indicates the location where you want to save the file.

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